Wonderful Feedback

Today we received a lovely email from the Mum of two of our patients. It is always nice to get such positive feedback.

Both my daughters are patients at your Solihull practice. I visited yesterday with my youngest, to collect her retainers, her older sister collected hers some four months ago. Whilst in the treatment room yesterday it occurred to me that we live in a climate where there is a trend towards the compensation claim culture and everyone is all too ready to complain about bad service etc. However, when people excel at what they do or provide service that is second to none it is often the case that this goes unnoticed.

What I am trying to say is that I wish to congratulate you on every aspect of your practice and the team you employ. Not only have they given my children smiles to be proud of when they previously would not show their teeth to smile but, it was done in a way that made them feel at ease and informed at all times. It is very clear how hard the team work but standards have never been compromised and nor has service.

I would like to give a special mention to the following people as they have been directly involved with the treatment of my girls although I must say that those not mentioned have not gone unnoticed:

Allison , Sudha , Sue and also Jenny on reception.
Congratulations and well done to you all at Orthodontics for you. You certainly know how to make people smile!
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